Part-time Monitor/Receptionist

Ketchikan Gateway Borough•Ketchikan, AK

2d•Onsite

About The Position

The Monitor/Receptionist provides information and assistance about Parks and Recreation Department programs and services, performs reception and general office support, and monitors activities at the Gateway Recreation Center and Gateway Aquatic Center. The role enforces facility rules and helps ensure the facilities are secure, safe, and operating pleasantly. It involves regular contact with the public in a busy environment, with routine, generally non-adversarial interactions. Evening and weekend work is required. Reception and support duties include answering telephone calls, greeting visitors, identifying the nature of their business, directing inquiries, and providing general assistance. Under the direction of the Center Supervisor, the employee also performs tasks such as computer use, typing, filing, mail handling, copying, record maintenance, data compilation, and other departmental support. Facility-specific duties include water chemistry tests, raising basketball rims, and handling rentals of winter and summer sports equipment. The position also supports inventory, activity, receipt, and financial records; cashiering; ID verification; memberships; court reservations; and program registration. The employee maintains positive working relationships with coworkers, other departments, the public, and other agencies; may instruct employees in the same or similar classification on job procedures and techniques, except where specialized certification is required and not held; performs light custodial duties as needed; and carries out other related duties as assigned.

Requirements

Strong interpersonal skills and a pleasant manner in an extremely busy environment.
Ability to resolve problems as they arise.
Ability to understand and carry out oral and written instructions.
Ability to handle money accurately.
Positive attitude when dealing with the public.
Strong sense of teamwork and ability to work cooperatively with other employees.
Ability to meet the stated physical and sensory demands, including routinely lifting, pulling, dragging, and carrying recreational equipment and boxes weighing up to 40 pounds.

Nice To Haves

Knowledge of general office practices and procedures.
Money-handling experience, office experience, and experience working with the public are preferred.
Related education and/or related experience may be considered in combination if the candidate demonstrates the required ability.

Responsibilities

Act as receptionist for the Parks and Recreation Department by answering calls, greeting visitors, directing inquiries, and providing general information and assistance.
Perform general office support, including computer use, typing, filing, mail handling, copying, maintaining records, and compiling data under the direction of the Center Supervisor.
Monitor activities at the Gateway Recreation Center and Gateway Aquatic Center and help ensure facilities are secure, safe, and operating pleasantly.
Regularly monitor public areas, including the parking lot, hallways, restrooms, locker rooms, and other rooms.
Enforce facility rules and regulations during assigned hours in accordance with policies and procedures.
Perform facility-specific tasks, including water chemistry tests, raising basketball rims, and renting winter and summer sports equipment.
Assist with maintaining inventory, activity, receipt, and financial records.
Handle cashiering, ID verification, memberships, court reservations, and program registration.
Maintain positive working relationships with coworkers, other departments, members of the public, and other agencies.
Provide instruction to employees in the same or similar job classification on procedures and techniques, unless specialized certification is required and the instructor does not hold it.
Perform light custodial duties as required.
Perform other related or incidental duties as assigned.