Moderator | Onsite Data Collection

Toloka • New York City, NY

11d • Onsite

About The Position

Toloka AI is seeking friendly, technology-comfortable moderators to guide participants through in-person data collection sessions in New York City. Moderators welcome participants, explain tasks and instructions, operate iOS devices and a laptop terminal, and ensure sessions are completed accurately and on time. The role is suited to people with customer-service experience who enjoy working with technology and people from varied backgrounds. Training is provided, and coding is not required.

This is a fully onsite, self-employed temporary contractor engagement via Ontop. The initial worksite will be confirmed with selected candidates, and the project is expected to continue at a new NYC location on a month-to-month basis. The schedule is 4–5 days per week, approximately 36–44 hours per week, with shifts scheduled on a rotating basis. The site operates six days per week, and weekend availability is required. The weekly schedule will be shared in advance. The team currently targets approximately nine participant sessions per day. Compensation is $65–$75 per hour, depending on relevant experience, skills, and qualifications. Reasonable accommodations, including for religious observance, are available upon request.

Requirements

• Fluent English and the ability to communicate clearly and professionally.
• Experience in customer service, hospitality, front-desk operations, or another participant-facing role.
• Comfort using iPhones or iPads, including navigating settings, managing apps, and performing basic troubleshooting.
• Ability to open a terminal and run commands or scripts from written instructions; no coding is required, and training is provided.
• Strong attention to detail and ability to follow procedures accurately.
• Reliability, punctuality, and a responsible approach to scheduled sessions.
• Good interpersonal skills and ability to guide participants patiently and professionally.
• Availability to work onsite in NYC as soon as possible, with interest in continuing on a month-to-month basis.
• Weekend availability.

Nice To Haves

• Professional or fluent proficiency in one or more of these languages: French (France), Japanese, Korean, European Portuguese (Portugal), German (Germany or Austria), Dutch, Swedish, Arabic, Hebrew, or Polish. Proficiency in multiple listed languages is especially encouraged.
• Familiarity with macOS.
• Experience with user research, usability testing, data collection, or consumer studies.
• Experience working with right-to-left languages, such as Arabic or Hebrew, on iOS devices.
• Assistant Director or Production Assistant experience coordinating personnel, managing schedules, tracking daily progress, and executing established protocols.
• Event or logistics coordination experience, including vendor coordination, one-on-one communication with personnel, onboarding, and scheduling.
• Project management experience enforcing technical and non-technical protocols, maintaining organizational practices, and explaining processes clearly to non-technical stakeholders.

Responsibilities

• Welcome participants, confirm their check-in, and explain session instructions clearly in English.
• Set up and operate iOS devices for each session, including changing device language and region settings, and troubleshoot basic device issues.
• Run provided scripts from a terminal window by following step-by-step instructions and confirm successful session completion.
• Keep participants comfortable, on task, and on schedule; respond to questions patiently and professionally.
• Log session details and report technical or participant issues to the onsite project lead.
• Follow data privacy and quality procedures.

What This Job Offers

• Education Level: No Education Listed