Onsite Project Moderator (Los Angeles)

TransPerfect•Los Angeles, CA

6d•Onsite

About The Position

The Moderator works onsite with participants to ensure study and project requirements are followed. The role moderates user sessions, updates the production team, and performs basic troubleshooting of data-collection technology. Participants complete guided activities while being video recorded, and the Moderator helps safeguard data quality and represent DataForce professionally. Moderators guide participants through two-hour sessions involving tasks with AR/VR devices, indoors and outdoors. The position is based onsite in Los Angeles, California, with a Monday-to-Friday schedule of eight hours per day. It is a full-time, fixed-term engagement estimated to last two months, with a possible extension based on project needs. The estimated start date is November 9, 2026, and the required language is US English.

Requirements

Technical knowledge and hands-on experience using iOS, troubleshooting hardware issues, working with command-line tools, and strong overall technical proficiency.
Strong interpersonal and communication skills.
Ability to manage groups and foster a positive environment.
Detail-oriented, with problem-solving ability and high attention to detail.
Ability to work flexibly and adapt to changing scenarios.
Customer-service or sales-service orientation.
Goal-driven and objective mindset.
Integrity and strong work ethic.
Ability to create, monitor, and update reports.
Team-player attitude.
Reliable transportation, as the role requires travel to multiple onsite locations.
Ability to lift 45–50 pounds when needed.

Nice To Haves

Experience in moderation, facilitation, proctoring, or similar roles.
Bachelor’s degree in social sciences, communications, or a related field, or an equivalent combination of education and experience.
Some Python proficiency.
Experience with AR/VR devices.
Knowledge of research methodologies and ethical considerations.

Responsibilities

Operate and maintain data-collection equipment, offload data, manage logistics, provide daily reports, and lead high-quality data generation.
Understand project documentation and use it to assist participants.
Interact with participants and guide them through data-collection projects.
Capture data for the assigned project and work toward the targeted daily goal.
Use client tools to label and tag data.
Convey session details to the Project Manager and production team.
Communicate and coordinate with the project team.
Interact with hardware and software.
Assist with preparing session materials and setting up the facility.
Monitor and manage participant flow within the site.
Address participant questions and concerns professionally.
Provide feedback on session dynamics and participant engagement.