Moderator | Onsite Data Collection

Toloka • New York, NY

1d • $65 - $75 • Onsite

About The Position

Toloka AI is seeking friendly, technology-comfortable moderators to guide participants through in-person data collection sessions in New York City. Moderators welcome participants, explain tasks and session instructions in English, operate iOS devices and a laptop terminal, and ensure sessions are completed accurately and on schedule. The role is suited to someone with customer-service or participant-facing experience who enjoys working with technology and people from varied backgrounds.

The engagement is self-employed and temporary, arranged through Ontop, and fully onsite. Work is expected to continue at a new NYC location on a month-to-month basis. Moderators work at dedicated stations supporting scheduled participant sessions; the team currently targets approximately nine sessions per day. The schedule is four to five days per week, approximately 36–44 hours per week, with shifts rotating across a site that operates six days per week. The weekly schedule is shared in advance, and weekend availability is required. The initial worksite will be confirmed with selected candidates. Compensation is $65–$75 per hour, depending on relevant experience, skills, and qualifications.

Requirements

• Fluent English and the ability to communicate clearly and professionally.
• Experience in customer service, hospitality, front-desk operations, or another participant-facing role.
• Comfort using iPhones or iPads, including navigating settings, managing apps, and performing basic troubleshooting.
• Ability to open a terminal and run commands or scripts from written instructions; coding is not required, and training is provided.
• Strong attention to detail and ability to follow procedures accurately.
• Reliability, punctuality, and a responsible approach to scheduled sessions.
• Good interpersonal skills and the ability to guide participants patiently and professionally.
• Availability to work onsite in NYC as soon as possible, with interest in continuing on a month-to-month basis.
• Weekend availability.

Nice To Haves

• Professional or fluent proficiency in one or more of the following additional languages: French (France), Japanese, Korean, European Portuguese (Portugal), German (Germany or Austria), Dutch, Swedish, Arabic, Hebrew, or Polish; proficiency in multiple listed languages is especially encouraged.
• Familiarity with macOS.
• Experience with user research, usability testing, data collection, or consumer studies.
• Experience working with right-to-left languages, such as Arabic or Hebrew, on iOS devices.
• Assistant Director or Production Assistant experience coordinating personnel, managing schedules, tracking daily progress, and executing established protocols.
• Event or logistics coordination experience, including vendor coordination, one-on-one communication with personnel, onboarding, and scheduling.
• Project management experience enforcing technical and non-technical protocols, maintaining organizational practices, and explaining processes clearly to non-technical stakeholders.

Responsibilities

• Welcome participants, confirm their check-in, and explain session instructions clearly in English.
• Set up and operate iOS devices for sessions, including changing device language and region settings, and troubleshoot basic device issues.
• Run provided scripts from a terminal window by following a step-by-step guide and confirm each session completed successfully.
• Keep participants comfortable, on task, and on schedule, and respond to questions patiently and professionally.
• Log session details and report technical or participant issues to the onsite project lead.
• Follow data privacy and quality procedures.

What This Job Offers

• Education Level: No Education Listed