Mobility Location Manager

Hertz • Newark, NJ

10d

About The Position

The Mobility Location Manager represents Fleet Mobility Solutions LLC to customers, community leaders, business partners, vendors, and government entities. This role oversees the end-to-end program at an assigned location, including daily operations, performance metrics, and the employee lifecycle from hiring and training through coaching and discipline.

The position provides overall leadership to location employees and is accountable for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The manager applies knowledge of operations, management, logistics, technology, and financial disciplines, and delivers results through decisive, analytical, goal-directed, service-oriented leadership, consistent oversight, direction, alignment, and motivation.

The stated salary is $75,000 per year.

Requirements

• High school diploma or GED.
• Previous management experience in a fast-paced environment with a demonstrated history of achieving results.
• Ability to lead, coach, motivate, and develop high-performing teams.
• Strong operational and project management experience.
• Financial and business acumen, including experience analyzing data, reporting metrics, and making business decisions.
• Knowledge of labor and employment laws.
• Strong customer service aptitude and ability to address and resolve customer concerns.
• Excellent oral and written communication skills and ability to collaborate across cross-functional teams.
• Advanced proficiency in Microsoft Office, including complex Excel analysis and PowerPoint presentations.
• Strong time management skills and ability to manage multiple priorities and deadlines.

Nice To Haves

• Associate's degree.

Responsibilities

• Oversee daily Mobility Solutions operations and ensure the location meets performance metrics for efficiency, compliance, safety, and customer satisfaction.
• Manage branch operations, including vehicle maintenance, daily location readiness, and appropriate staffing for all shifts.
• Manage daily workflows, address issues promptly, and support smooth operations.
• Track and analyze KPIs such as vehicle utilization, driver efficiency, on-time performance, and customer satisfaction; ensure compliance with company policies, safety regulations, and local laws, and take corrective action when needed.
• Lead workforce management, including hiring decisions, coordinating training and safety courses, and implementing shift schedules to meet operational goals.
• Evaluate staff performance and identify development opportunities.
• Conduct ongoing safety training, monitor driver performance, and provide corrective coaching based on safety metrics.
• Use telematics, cameras, and safety scorecards to support adherence to Mobility Solutions safety standards and local regulations.
• Handle or assist with resolving customer service and driver issues while on app.
• Participate in training, coaching, and mentoring branch staff.
• Conduct performance reviews with branch staff and discuss strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed about business operations.
• Conduct monthly business reviews with branch staff to ensure they understand KPIs.
• Maintain positive employee relations.
• Ensure personnel appropriately administer and follow corporate policies and procedures.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED