Mobility Location Manager
About The Position
The Mobility Location Manager represents Fleet Mobility Solutions LLC to customers, community leaders, business partners, vendors, and government entities. This role manages end-to-end program phases at the assigned location, including day-to-day operations, performance metrics, and the employee lifecycle from hiring and training through coaching and discipline. The manager provides overall leadership to employees and is accountable for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The position requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, and a record of decisive, analytical, goal-directed, service-oriented leadership. The manager delivers results through consistent oversight, direction, alignment, and motivation. The stated salary is $75,000. Fleet Mobility Solutions manages vehicle fleets supporting app-based and on-demand mobility services in the United States.
Requirements
- High school diploma or GED required.
- Proven management experience in a fast-paced environment, with demonstrated ability to achieve results, lead teams, and drive performance.
- Strong operational, financial, and business acumen, including experience with operations management, project management, data analysis, and reporting.
- Strong leadership, coaching, and team development skills, including the ability to motivate employees and foster a high-performing culture.
- Understanding of labor and employment laws and their application in day-to-day operations.
- Advanced proficiency in Microsoft Office Suite, including Excel for complex data analysis and PowerPoint for professional presentations.
- Ability to collaborate effectively with cross-functional teams and manage multiple priorities in a dynamic environment.
Nice To Haves
- Associate’s degree preferred.
Responsibilities
- Oversee daily Mobility Solutions operations and ensure location performance across efficiency, compliance, safety, and customer satisfaction metrics.
- Manage all branch operations, including vehicle maintenance, daily location readiness, and adequate staffing for all shifts.
- Manage daily workflows, promptly addressing issues to maintain smooth operations.
- Track and analyze KPIs, including vehicle utilization, driver efficiency, on-time performance, and customer satisfaction.
- Ensure compliance with company policies, safety regulations, and local laws, taking corrective action when needed.
- Lead workforce management, including hiring decisions, coordinating training and safety courses, and creating shift schedules to meet operational goals.
- Evaluate staff performance and identify development opportunities.
- Conduct ongoing safety training, monitor driver performance, and provide corrective coaching based on safety metrics.
- Use telematics, cameras, and safety scorecards to support adherence to Mobility Solutions safety standards and local regulations.
- Handle or assist with resolving customer service and driver issues while on the app.
- Coach staff and empower team members to resolve problems and support customer relations.
- Participate in training, coaching, and mentoring branch staff.
- Conduct performance reviews with branch staff, discussing strengths and development opportunities.
- Hold weekly staff meetings to keep employees motivated and informed about business operations.
- Conduct monthly business reviews with branch staff to ensure understanding of KPIs.
- Maintain positive employee relations.
- Ensure corporate policies and procedures are administered and followed by all personnel.
Benefits
- Paid Time Off
- Medical, dental, and vision plan options
- Retirement programs, including 401(k) employer matching
- Paid parental leave and adoption assistance
- Employee Assistance Program for employees and family
- Educational reimbursement and discounts
- Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage
- Perks and discounts, including theme park tickets and gym discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
