Mobility Equipment Technician

Rehab Medical • Cincinnati, OH

1d

About The Position

The Mobility Equipment Technician ensures patients receive the correct mobility equipment and replacement parts safely, accurately, and on time. As a direct representative of Rehab Medical in patients’ homes and care settings, the technician delivers, sets up, adjusts, services, and provides education on equipment use, with a focus on customer service, documentation, safety, and quality. The role works directly with patients, therapists, and Assistive Technology Professionals (ATPs) to keep equipment functioning safely and customized to patient needs, helping patients gain independence, comfort, and confidence. This position is part of an ATP Career Path intended to support advancement from an entry-level role to certified ATP support and beyond. Compensation is $18–$28 per hour, based on experience, performance, and certifications.

Requirements

• High school diploma or equivalent.
• Mechanical aptitude and ability to troubleshoot, repair, and set up complex power chairs.
• Basic computer and communication skills.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with patients while maintaining professionalism, respect, and confidentiality.
• Ability to work independently and manage multiple priorities with minimal supervision.

Nice To Haves

• At least 2 years of experience delivering consumer or medical equipment.

Responsibilities

• Provide customer service and education during deliveries, service calls, pickups, and repairs in accordance with manufacturer guidelines and patient needs.
• Maintain a professional appearance and demeanor when representing Rehab Medical in patients’ homes.
• Diagnose, troubleshoot, repair, and document equipment issues accurately and promptly.
• Complete required paperwork and electronic documentation accurately and promptly.
• Understand billing claim requirements, including required patient signatures, and comply with paperwork guidelines.
• Keep the company vehicle clean, organized, safe, and compliant with company policies, accreditation standards, and regulatory requirements.
• Conduct routine vehicle inspections and audits to ensure cleanliness, safety, and readiness for daily operations.
• Follow safe driving procedures.
• Communicate with office staff, operations teams, and corporate partners about delivery status, service issues, and schedule changes.
• Proactively report delays, patient concerns, or other challenges that may affect delivery or service outcomes.
• Collaborate with teams to resolve issues and improve service quality.
• Assist in the office and warehouse before or after routes as needed.

Benefits

• Structured orientation and mentorship program.
• Employee recognition and wellness initiatives.
• Leadership development and continuing education.
• ATP career path with clear pay increases and certification opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED