Mobility Dispatch Supervisor

Hertz • South San Francisco, CA

4d

About The Position

The Mobility Dispatch Supervisor leads daily dispatch and fleet operations while supervising Drivers and Mobility Coordinators. The role drives safety, customer service, attendance, fleet readiness, and employee performance to meet operational goals. The supervisor partners with site leadership to maintain efficient, compliant, and high-performing operations.

The role monitors dispatch activity, supports drivers and coordinators, addresses operational challenges, and coaches employees on performance and safety. Responsibilities include managing office and location operations; overseeing fleet readiness, vehicle assignments, driver preparation, workflows, and vehicle cleaning; coaching staff on operational metrics and policies; managing workforce activities from hiring and training coordination through shift scheduling and performance development; coordinating vehicle maintenance; and communicating frequently with the location manager.

Requirements

• Must be at least 23 years of age.
• Valid driver's license; state-specific requirements may apply.
• Must be able to pass a background check, motor vehicle record review, fingerprinting, and drug screening, where applicable.
• Proven leadership experience and ability to coach, motivate, and develop high-performing teams.
• Strong commitment to safety, customer service, and operational excellence.
• Ability to drive process improvements, organizational change, and accountability.
• Strong organizational, time management, delegation, and prioritization skills, including the ability to manage competing priorities in a fast-paced environment.
• Strong computer skills and proficiency in Microsoft Office Suite, including intermediate Excel skills, and a high level of attention to detail.
• Flexibility to work varying schedules, including nights, weekends, and holidays.

Responsibilities

• Supervise daily office activities related to fleet, utilization, depreciation, reservations, and schedules.
• Manage location operations, ensuring vehicles are maintained and assigned and drivers are prepared for their shifts.
• Monitor daily workflows, identify operational issues, and address them promptly.
• Monitor, analyze, and coach the Mobility Support Specialist and Drivers on attendance, policies and procedures, safety, customer satisfaction, driver efficiency, and vehicle utilization; take corrective action when needed.
• Lead workforce management, including hiring decisions, coordinating training and safety courses, and implementing shift schedules to meet operational goals.
• Evaluate staff performance and identify development opportunities.
• Coordinate with internal and external maintenance teams to ensure vehicle issues are addressed appropriately.
• Oversee the team responsible for cleaning and preparing the vehicle fleet.
• Communicate consistently and frequently with the location manager.

Benefits

• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed