Mobility Dispatch Supervisor

Hertz • Inglewood, CA

4d

About The Position

The Mobility Dispatch Supervisor leads daily dispatch and fleet operations while supervising Drivers and Mobility Coordinators. The role ensures operational goals are met by promoting safety, customer service, attendance, fleet readiness, and employee performance. The supervisor partners with site leadership to maintain efficient, compliant, and high-performing operations.

The position involves monitoring dispatch activity, supporting drivers and coordinators, resolving operational challenges, and coaching employees on performance and safety. It also oversees office and location operations, vehicle readiness and assignments, workforce management, fleet cleaning and preparation, and coordination with maintenance teams. The salary is $22 per hour.

Requirements

• Must be at least 23 years of age.
• Valid driver's license required; state-specific requirements may apply.
• Proven leadership experience and ability to coach, motivate, and develop high-performing teams.
• Ability to drive process improvements, organizational change, and accountability across the operation.
• Strong organizational, time management, delegation, and prioritization skills, including the ability to manage competing priorities in a fast-paced environment.
• Strong computer skills and proficiency in Microsoft Office Suite, including intermediate Excel skills, with close attention to detail.
• Flexibility to work varying schedules, including nights, weekends, and holidays.

Responsibilities

• Supervise daily office activities, including fleet operations, utilization, depreciation, reservations, and schedules.
• Manage location operations, ensuring vehicles are maintained and assigned and drivers are prepared for their shifts.
• Monitor daily workflows, address issues promptly, and support smooth operations.
• Monitor, analyze, and coach the Mobility Support Specialist and Drivers on attendance, policies and procedures, safety, customer satisfaction, driver efficiency, and vehicle utilization; take corrective action when necessary.
• Lead workforce management, including hiring decisions, coordinating training and safety courses, and implementing shift schedules to meet operational goals.
• Evaluate staff performance and identify development opportunities.
• Coordinate with internal and external maintenance teams to ensure vehicle issues are addressed appropriately.
• Oversee the team responsible for cleaning and preparing the vehicle fleet.
• Communicate consistently and frequently with the location manager.
• Partner with site leadership to maintain efficient, compliant, and high-performing operations.

Benefits

• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees and family
• Educational Reimbursement & Discounts
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage
• Perks and discounts, including theme park tickets and gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed