Mobility Coordinator

Pasco County•New Port Richey, FL

About The Position

The Mobility Coordinator manages and leads activities associated with the Demand Response programs of a public transportation system serving Pasco County and its municipalities. The position ensures that GoPasco Demand Response data is accurately collected and reported to Federal, State, and local agencies and funding sources. Work requires considerable independent judgment and initiative, including ensuring service levels are met and responding professionally to customer inquiries by telephone, in person, in writing, and online. The coordinator oversees Demand Response programs and funding compliance, including programs and sources such as IIIB, TD, CARES, and ADA. The role monitors service execution and performance, maintains program records, prepares reports, supports presentations to the Board of County Commissioners, and coordinates with community organizations, county departments, and GoPasco personnel. The position also assists with emergency operations and evacuations as assigned. Employees may be required to work before, during, or after emergencies and may be temporarily assigned duties, locations, or schedules outside their normal scope to meet County needs.

Requirements

Associate degree or higher from an accredited college or university in Social Science, Business Administration, Management, or a related field.
Two years of experience in Demand Response operations and/or administration.
Must possess and maintain a valid Florida driver's license.
Knowledge of policies, procedures, and practices associated with a professional Demand Response service provider.
Knowledge of the principles and practices of Demand Response contractual compliance.
Knowledge of ADA and other Federal, State, and local laws, rules, and regulations governing Demand Response operations.
Knowledge of community transportation needs and resources.
Ability to effectively supervise and maintain good working relationships with employees, the public, and outside organizations.
Ability to compile and complete reports and maintain records.
Ability to operate a computer and routine office equipment.
Ability to research, analyze, assess, and effectively use relevant information to manage Demand Response operations.
Ability to establish and maintain professional relationships with community leaders, public officials, and agency heads.
Ability to communicate professionally orally and in writing as a public agency representative.
Basic understanding of the principles and practices of bus maintenance, system security, and safe transit operations.
Ability to communicate effectively using verbal, written, and visual communication.
Ability to lift and move 40 pounds, or work with another team member to move excessively heavy objects.
Ability to frequently climb, bend, stoop, kneel, squat, and stretch.
Ability to operate tactile tablet computer devices and perform moderate to advanced personal computer tasks.
All employees are required to work before, during, or after an emergency and may temporarily perform duties outside their normal position scope, location, or work schedule.

Responsibilities

Manage Federal, State, and local funding sources and programs, including IIIB, TD, CARES, and ADA, to ensure services are provided to eligible clients in compliance with program and funding requirements.
Ensure GoPasco and its contractors comply with ADA guidelines and regional Community Transportation Coordinator mandates.
Oversee activities related to all Demand Response programs.
Maintain records, prepare program reports, and track service compliance.
Serve as the primary escalation point for complex customer issues, de-escalating situations and finding effective resolutions related to GoPasco Demand Response programs and funding sources.
Ensure compliance with the Americans with Disabilities Act of 1990 as described in FTA C 4710.1.
Provide direction and create processes and programs to ensure Demand Response trips are scheduled.
Monitor Demand Response and on-demand programs and specialized transit trip execution.
Review key performance indicators for service levels, efficiencies, timeliness, and safety, and develop and execute action plans to address deficiencies.
Track Demand Response data for reporting to the National Transit Database.
Ensure proper use, security, economy, and accountability of equipment and materials used by Demand Response.
Prepare reports and maintain applicable records and files.
Assist with preparing and presenting data in graphic or written form for the Board of County Commissioners.
Liaise with the community, external organizations, internal County departments, and other GoPasco personnel.
Assist with emergency operations and evacuations as assigned.
Perform other related work as required.