Mobility Specialist

SP Plus•Miami, FL

1d•Onsite

About The Position

Metropolis is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. Mobility Specialists are front-line representatives of Metropolis Parking who assist customers with its parking technology and enrollment while providing courteous, professional service. They also support policy compliance, lot and garage upkeep, and facility operations. The role requires stamina, attention to detail, and a customer-first mindset in a fast-paced environment, and offers growth potential for high-performing team members.

Requirements

High school diploma or GED preferred, but not required.
Prior parking industry experience preferred, but not required.
Strong customer service orientation and willingness to go above and beyond.
Comfort using mobile devices and technology, including iPad, iPhone, and Android devices.
Ability to communicate effectively in spoken English with customers and team members.
Strong interpersonal and communication skills.
Reliable and adaptable, with the ability to thrive in a fast-paced environment.
Ability to stand and walk for extended periods, up to six consecutive hours.
Ability to visually inspect vehicles and physically access all areas of garages and lots.
Comfort working outdoors in all weather conditions.
Flexibility to work various shifts, including weekends and evenings.
Regularly stand, walk, and use hands to handle cash and equipment; occasionally sit, climb, or balance.
Occasionally lift and/or move up to 25 pounds.

Nice To Haves

Prior parking industry experience.
High school diploma or GED.

Responsibilities

Greet and assist guests in parking lots and garages, providing professional and friendly service.
Educate customers about Metropolis parking technology and assist with enrollment as needed.
Promote positive customer relationships by delivering excellent customer service.
Respond to customer questions and concerns confidently and courteously.
Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
Issue parking violations in accordance with company policies.
Document violations using company-provided mobile devices, including photo documentation.
Maintain the cleanliness of parking lots, garages, and common areas.
Identify and promptly report debris, spills, hazards, or maintenance issues.
Sweep floors, collect trash, and empty trash receptacles as needed.
Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep.
Work independently and collaboratively as part of a team.
Observe all safety protocols.
Perform additional duties as assigned.