Mobility Specialist
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Mobility Specialist is a front-line representative of Metropolis Parking, helping customers navigate and enroll in its parking technology while providing courteous, professional service. The role also supports compliance with parking policies, upkeep of parking facilities, and daily operations. It requires stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment, with growth potential for high-performing team members.
Requirements
- Strong customer service orientation and willingness to go above and beyond.
- Comfort using mobile devices and technology, including iPad, iPhone, and Android devices.
- Ability to communicate effectively in spoken English with customers and team members.
- Strong interpersonal and communication skills.
- Reliable and adaptable, with the ability to thrive in a fast-paced environment.
- Ability to stand and walk for extended periods, up to six consecutive hours.
- Ability to visually inspect vehicles and physically access all areas of garages and lots.
- Comfort working outdoors in all weather conditions.
- Flexibility to work various shifts, including weekends and evenings.
- Ability to stand, walk, and use hands to handle cash and equipment; occasionally sit, climb, or balance; and occasionally lift and/or move up to 25 pounds.
Nice To Haves
- High school diploma or GED (preferred but not required).
- Prior parking industry experience (preferred but not required).
Responsibilities
- Greet and assist guests in parking lots and garages, providing professional and friendly service.
- Educate customers on Metropolis parking technology and assist with enrollment as needed.
- Build positive customer relationships by delivering excellent customer service.
- Respond confidently and courteously to customer questions and concerns.
- Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
- Issue parking violations in accordance with company policies.
- Document violations using company-provided mobile devices, including photo documentation.
- Maintain the cleanliness of parking lots, garages, and common areas.
- Identify and promptly report debris, spills, hazards, or maintenance issues.
- Sweep floors, collect trash, and empty trash receptacles as needed.
- Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep.
- Work independently and collaboratively as part of a team.
- Observe all safety protocols.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision plans
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
