Immigration & Mobility Specialist

Nscale • Seattle, WA

1d

About The Position

Nscale is seeking an experienced Immigration & Mobility Specialist to support its growing global workforce. This in-house role combines employee-focused support with immigration operations, working with external legal counsel to provide a high-quality, human-centred experience. The specialist will guide employees, candidates, and managers through new hires, relocations, visa renewals, and sponsorship processes, while helping ensure compliance and clearly communicating timelines, requirements, and next steps.

The role supports immigration case management across the US and contributes to scaling Nscale’s global immigration program. It involves handling sensitive and complex situations, maintaining accurate records, managing external immigration partners, and improving workflows and service delivery. The position works closely with People, Talent Acquisition, Legal, and business leaders.

Requirements

• At least 3 years of demonstrable US immigration experience, gained in-house or with a service provider; equivalent expertise is also welcomed.
• Strong knowledge of US and/or global immigration frameworks.
• Experience managing immigration cases in partnership with external legal counsel.
• Excellent written and verbal communication skills, including the ability to explain complex processes clearly and empathetically.
• Strong organizational skills and attention to detail, with the ability to manage multiple cases and deadlines in a fast-paced environment.
• Sound judgment and confidence handling sensitive situations with discretion, professionalism, and compassion.
• A proactive, solutions-focused approach and a strong sense of accountability.
• Ability to work independently and collaboratively while staying calm under pressure.

Nice To Haves

• Experience supporting immigration in a high-growth, start-up, or scaling environment.
• Exposure to data centre, infrastructure, or technical workforce populations.
• Experience building or refining in-house immigration processes.
• Strong data reporting and program metrics experience.
• A track record of improving employee-facing processes and service delivery.
• Creative, tenacious problem-solving skills and confidence navigating complex situations.

Responsibilities

• Act as the primary point of contact for immigration queries, providing clear, timely, and empathetic guidance to employees, candidates, and managers.
• Support people through complex and sensitive immigration processes, explaining timelines, requirements, and next steps and handling high-stakes conversations with care.
• Own day-to-day US immigration case management and work with external legal counsel on complex matters.
• Maintain accurate records and reporting, meet compliance obligations, and proactively identify and address immigration risks.
• Manage relationships with external legal counsel and other immigration partners, ensuring service levels meet employee-support standards.
• Document workflows and build tracking systems to improve transparency, accountability, and the employee experience.
• Use data, program metrics, and feedback to improve immigration processes and service delivery.
• Partner with People, Talent Acquisition, Legal, and business leaders to translate complex regulations into practical guidance and help scale Nscale’s global immigration program.

Benefits

• Highly competitive package including base pay and equity, with reviews every 12 months.
• Flexible workplace with autonomy to shape the workday around life’s moments.
• Dynamic progression plan tailored to individual ambitions, with support to try new things, lead, challenge the status quo, and own impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed