Mobility Coordinator

PathStone Corporation•Rochester, NY

9d•$20 - $37

About The Position

The Mobility Coordinator provides housing and financial coaching services to families with Housing Choice Vouchers through The Housing Council at Pathstone Mobility Program. The coordinator works with families as they consider neighborhoods, prepare applications, search for housing, and transition into new neighborhoods. The position also supports program enrollment, hosts workshops, and collaborates with program staff to help families move. The role requires significant interpersonal skills, human-services experience, and the ability to plan and lead workshops and use the program database. Spanish/English bilingual ability is preferred. The coordinator provides participant support throughout the housing search and moving process, helps families establish and pursue goals, and assists with housing applications and property-owner communication. The position also tracks participant and property-owner information, supports program compliance, and contributes to research-related activities. The position requires travel to multiple locations, including travel to other locations for at least 40% of work time, and irregular hours that may include evenings and weekends. An automobile, driver’s license, and insurance are required.

Requirements

Bachelor’s degree in Social Work, Social Services, Psychology, or a similar field and at least 1 year of relevant work experience; alternatively, 6 or more years of work experience in a similar field.
Direct practice experience.
Knowledge of local, state, and/or federal safety-net programs.
Knowledge of the greater Rochester rental housing market and of the role systemic racism plays in shaping communities.
Familiarity with participant-support practices such as motivational interviewing and person-centered and strengths-based approaches.
Strong time-management and organizational skills.
Ability to work with a diverse population.
Advanced knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Ability to provide ongoing support services to participants.
Ability to read credit reports and provide basic information about improving credit scores.
Effective verbal and written communication skills with diverse populations, and ability to develop rapport and trust with program participants.
Ability to use the internet to research rental housing, navigate case-management software, and help clients and property owners resolve leasing and tenancy-related issues.
Ability to perform duties with minimal direction and complete tasks in a time-sensitive environment.
Ability to travel to multiple locations and work irregular hours, including evenings and weekends, for 40% or more of work time.
Automobile, driver’s license, and insurance.

Nice To Haves

Knowledge of the Housing Choice Voucher program.
Bilingual Spanish/English ability.

Responsibilities

Support Housing Choice Voucher participants who are moving to opportunity areas by assessing strengths and barriers, referring them to outside service agencies, and helping maintain motivation when challenges arise.
Help families develop goals and assess their progress toward achieving them.
Provide ongoing support as participants navigate the housing search process.
Help participants contact property owners, complete rental applications, and attend individual housing tours.
Host program-developed group workshops that support participants’ housing searches.
Conduct post-move-in home check-ins and follow-up visits or contacts.
Work with program staff to communicate with property owners and participants and help resolve concerns.
Collaborate with the team to identify possible solutions to participant or property-owner issues.
Track participant and property-owner data in the designated program database.
Review regulations, interpret program information, and produce information needed for reporting.
Ensure relevant program compliance with the Housing Choice Voucher and Housing Counseling Programs.
Participate in research-partner interviews and other research-related activities as requested.
Perform other duties as assigned.