Mobility Coordinator - Community Transportation Navigators

Hopelink•Redmond, WA

12d•$0 - $25•Hybrid

About The Position

Hopelink’s Mobility Management team works to improve transportation access in King County through travel education, coordination of specialized transportation, collaboration across sectors, and data-informed service improvements. The Community Transportation Navigators Mobility Coordinator supports the day-to-day operation of the CTN program and helps increase transportation access for hard-to-reach communities. Reporting to the CTN Program Manager, the coordinator supports independent contractors, assists with CTN-related ORCA program tasks, and works with the Program Manager on recruitment, onboarding, and training. The role is based in Redmond, Washington, on a hybrid Monday–Friday schedule from 8:00 a.m. to 5:00 p.m., with approximately 75% remote work and 25% in person at work sites or Hopelink’s Redmond Market and Service Center. The position pays $25.00 per hour. Hopelink offers paid training and a comprehensive benefits package.

Requirements

Experience working with target populations such as people with disabilities, older adults, veterans, limited-English speakers, refugees and immigrants, lower-income individuals, and unhoused individuals.
Strong organization and attention to detail.
Demonstrated customer service and/or community engagement skills, with excellent communication and collaboration skills.
Experience managing data, analyzing trends, and using data to tell a story.
Ability to travel throughout King County during the workday.

Nice To Haves

Experience working with diverse communities, preferably low-income people, older adults, people with disabilities, immigrants, refugees, youth, and/or veterans.
Bilingual and bicultural candidates are encouraged to apply.

Responsibilities

Support the CTN program’s day-to-day operations, including administrative support for navigators and partner-relations communications.
Serve as the initial point of contact for general CTN inquiries.
Manage and analyze CTN databases, including invoice tracking, outreach data, partnership roster, and ORCA program data; support reporting and other administrative tasks.
Organize, document, and inventory program materials, and ensure off-site program locations are well stocked.
Maintain and update CTN collateral, including the webpage and promotional materials.
Organize transportation-related educational learning sessions, networking opportunities, and recognition events for navigators.
Support independent contractors and assist with CTN-related ORCA program tasks.
Work with the Program Manager to execute recruitment, onboarding, and training.

Benefits

Up to 10 paid vacation and sick days annually.
10 paid holidays.
Up to 7 paid float days available to use immediately, dependent on hire date and hours per week.
Medical, dental, and vision benefits after a one-month waiting period.
Flexible Spending Accounts.
401(k) with employer match.
Life, disability, and accident coverage.
Wellness Program.
Employee Resource Groups.
Employee Assistance Program.
Employee discount opportunities.
Training classes.
Internal career opportunities.
Professional development.
Leadership development.
Career Path Coaching.
Annual performance reviews with merit increase opportunities.
Paid training.