Mobility Assistance Specialist, Part-Time ($15.25/HR) AK Airlines - Anchorage, AK

NANA Management Services•Anchorage, AK

2d•Onsite

About The Position

The Mobility Assistance Specialist provides safe, courteous mobility assistance to passengers requiring wheelchair support. The specialist transports customers to and from destinations throughout the airport terminal and assists them on and off airplanes, supporting accessibility and passenger flow within airport operations. The position is based in an airport setting and involves indoor and outdoor work, frequent exposure to arctic conditions, and moderate-to-loud noise. Travel is not required.

Requirements

Lift and/or move up to 50 pounds as part of routine duties and assist with transfers and maneuver passengers weighing up to 350 pounds using approved equipment and safety protocols.
Strong communication and interpersonal skills, including the ability to interact respectfully with passengers from diverse backgrounds.
Availability to work a flexible schedule, including overtime when required.
Ability to work effectively with minimal supervision or support.
Fluency in speaking, reading, and writing English.
Ability to pass the SIDA Badge test, including an assessment of airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
Ability to obtain an Alaska AOA Badge by passing an FBI fingerprint-based background check and a TSA Security Threat Assessment, and having no outstanding warrants or providing documentation of their resolution.
Regularly stand and walk; use hands to finger, handle, or feel objects, tools, and controls; talk or hear; pull or push carts; and twist.
Frequently reach with hands and arms; occasionally climb, balance, stoop, kneel, crouch, or crawl.
Meet the job’s vision requirements: close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Assist and transport passengers requiring wheelchair assistance through arrival and check-in processes, between their assigned gates and flights, throughout the terminal, and on and off aircraft.
Assist wheelchair passengers with carry-on bags, assistive devices, and checked luggage.
Operate mobility equipment safely and in accordance with company procedures and airport regulations.
Greet passengers in a friendly and courteous manner.
Provide proactive, empathetic, and professional support, including terminal navigation and wayfinding.
Monitor and respond to passengers’ needs, including their pace, seating, and comfort, while maintaining privacy and dignity.
Communicate clearly with passengers and coordinating teams, including airlines, concierge, security, and ground transportation, to support smooth arrivals, connections, and departures.
Assist Ramp Service Agents in making wheelchairs, strollers, and gate-checked bags available for loading upon departure and delivery to passengers upon arrival.
Follow proper lifting and maneuvering techniques and use assistive devices as trained to maintain a positive, injury-free work environment.
Perform other duties pertinent to the department or unit’s success as assigned.