Mobile Service Technician

Cook Ford•Texas City, TX

About The Position

We are looking for a Mobile Service Technician to join a growing team. The role involves traveling in a Mobile Service van to customers’ workplaces and homes to handle basic service needs and recalls. The successful candidate is independent, has a strong service technician background, and can provide an exceptional customer experience while representing the dealership. B-level technician qualifications and ASE certifications are preferred but not required. The position is with a Ford dealership that emphasizes service to customers, colleagues, and the wider community.

Requirements

Valid driver license.
Service technician experience preferred.
Strong ability to use technological devices, including tablets.
Detail-oriented and organized.
Requires little or no guidance on jobs.
Able to perform physical tasks and lift up to 100 pounds.
Able to work occasionally in challenging weather conditions.

Nice To Haves

B-level or higher technician qualifications.
ASE certifications; Ford certifications are desirable but not mandatory.

Responsibilities

Provide an exceptional customer experience that drives loyalty and puts the customer first.
Engage with different customers each day while representing the dealership calmly and responsively.
Organize and prepare for daily appointments and manage time effectively.
Perform vehicle repairs and maintenance outlined on repair orders in a clean and efficient manner.
Communicate regularly with the Mobile Service Coordinator, Parts Department, and Dealer Management to manage production and customer communication.
Accurately document vehicle repairs and work performed on repair orders.
Stay informed about Ford technical bulletins and complete required training.
Drive and maintain a company vehicle responsibly.
Help grow the mobile service business with a start-up mentality.