Mobile Service Technician

Castle Rock CDJR•Castle Rock, CO

About The Position

Castle Rock CDJR is launching a new mobile service program and seeks a technician to help build it from day one. The technician will operate an equipped service van and perform Chrysler, Dodge, Jeep, and Ram maintenance, recall work, and light repairs at customers’ homes and workplaces. The role involves independently managing a route and helping plan the day, without working from a service bay or waiting on dispatch. Mobile service experience is not required; technicians with experience on other brands are encouraged to apply, and Stellantis experience is a major plus. The technician will prepare the van and parts for scheduled appointments, diagnose and complete appropriate work on-site, and determine when a vehicle must be brought into the shop. They will follow Stellantis procedures for recall and campaign work, document jobs using repair orders and a tablet, and communicate updates and recommendations to customers and Service Advisors. The role also includes maintaining the van, representing the dealership professionally, and occasionally working in challenging Colorado weather. FAH describes itself as a fast-paced, high-performing automotive dealership focused on customer experience and strong results. It emphasizes accountability, internal promotion, ongoing training and development, and opportunities for career growth. FAH LLC is an equal opportunity employer committed to diversity and inclusion.

Requirements

Hands-on automotive service technician experience.
Ability to work independently and solve problems without close supervision.
Valid driver’s license and an insurable driving record.
Organized and detail-oriented, with comfort using tablets and digital tools.

Nice To Haves

Stellantis experience is a major plus.
Experience with other automotive brands is welcomed; willingness to learn CDJR is encouraged.
Mobile service experience is not required.

Responsibilities

Perform maintenance, recalls, and light repairs on Chrysler, Dodge, Jeep, and Ram vehicles at customer homes and workplaces.
Review the day’s appointments, confirm parts with the Parts Department, and stage the van before rollout.
Diagnose and complete work independently, deciding what can be performed on-site and what needs to come into the shop.
Complete recall and campaign work according to Stellantis procedures.
Keep Service Advisors and customers updated in real time on status, findings, and additional recommended work.
Accurately document each job on the repair order and tablet, including photos and recommendations.
Keep the van clean, stocked, and maintained.
Represent the dealership professionally and deliver a customer experience that builds loyalty.
Work occasionally in challenging Colorado weather.