Mobile Service Technician
About The Position
As a Mobile Service Technician, you are the off-site face of the dealership, combining technical capability with exceptional customer service to deliver premium service at clients’ homes or workplaces. You conduct multi-point inspections, perform minor maintenance, complete software updates and select authorized recall repairs, and clearly communicate vehicle needs in a positive, consultative manner. The role also involves using OEM diagnostic tools and manufacturer procedures, documenting and photographing findings, managing service materials and equipment, and maintaining safety and environmental compliance. Technicians cross-train across vehicle platforms and brands and stay current with software updates and technical training.
Requirements
- High school diploma or equivalent.
- Experience independently performing maintenance services; field or mobile experience is a plus.
- Strong customer-facing communication skills and the ability to explain technical information clearly and confidently.
- Ability to operate electronic diagnostic equipment, tablets, and dealership software.
- Valid driver’s license with a clean driving record.
- Ability to work independently and manage time effectively.
- Willingness to submit to and pass a pre-employment background check and drug screen.
Nice To Haves
- Prior mobile service experience.
- Experience with OEM diagnostic systems.
Responsibilities
- Serve as the face of the dealership during off-site service visits.
- Clearly explain inspection findings, maintenance recommendations, and next steps.
- Deliver an exceptional customer experience focused on trust and transparency.
- Maintain consistent communication with service advisors and dispatch.
- Perform mobile multi-point inspections.
- Provide minor maintenance services.
- Perform software updates and select recall repairs as authorized.
- Use OEM diagnostic tools and follow manufacturer procedures.
- Document inspection results and services accurately in dealership systems.
- Photograph and upload inspection findings as required.
- Manage proper transport and storage of oil, fluids, service materials, and diagnostic equipment.
- Follow safety and environmental compliance standards.
- Cross-train across multiple vehicle platforms and brands.
- Follow OEM repair procedures and service bulletins.
- Stay current on software updates and technical training.
Benefits
- Competitive paid time off (PTO).
- 401(k) with company match.
- Recognition programs.
- Anniversary bonuses.
- Lease payment assistance.
- Career advancement opportunities.
- Work-life balance opportunity.
- Rewarding compensation structure.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
