Mobile Service Technician

Western Express•Richmond, VA

2d•Onsite

About The Position

The Mobile Service Technician provides on-site tire and trailer maintenance, inspections, troubleshooting, and repairs in support of fleet operations. The role calls for a self-motivated technician who can work independently in the field, provide quality service, maintain safety standards, and minimize equipment downtime. The position supports Western Express operations in the geographic area between Richmond, Virginia, and Suffolk, Virginia. The schedule is Monday through Friday, and in-person attendance is an essential function of the role. Western Express describes its workplace as family-oriented and close-knit, with its headquarters in Nashville, Tennessee, and terminals and locations throughout the country. The company offers competitive pay, benefits, paid time off, and paid holidays.

Requirements

High school diploma or GED.
Valid driver's license; a CDL is a plus.
Ability to pass a pre-employment drug screening.
Ability to pass a DOT physical.
Strong verbal and written communication skills.
Basic computer skills and ability to accurately document work performed.
Reliable attendance and punctuality.
Positive attitude and ability to work independently and as part of a team.
Ability to understand and follow instructions, company procedures, safety guidelines, and daily assignments.
Ability to work in a physically demanding environment, including extended periods of standing, walking, sitting, and moving.
Ability to regularly lift and move up to 50 pounds and occasionally lift or move up to 100 pounds.
Must reside within the geographic area between Richmond, Virginia, and Suffolk, Virginia.

Nice To Haves

CDL.
Previous experience in tire service, trailer maintenance, or mobile mechanical repair.

Responsibilities

Perform mobile tire and trailer inspections, troubleshooting, maintenance, and repairs.
Identify required repairs and service needs to keep equipment safe and operational.
Document services performed accurately and enter detailed information into company computer systems.
Communicate repair needs, service updates, and equipment concerns to the shop, management, and outside service providers as needed.
Follow company tire maintenance programs and proactively identify service needs for each unit.
Comply with Tire Industry Association guidelines, company safety policies, and applicable industry regulations.
Address driver and customer concerns professionally and efficiently.
Inspect, troubleshoot, and repair dry van and flatbed semi-trailers, including bodies, systems, and related components.
Perform preventative maintenance, warranty repairs, and accident-related repairs.
Inspect suspension systems, wheel-end assemblies, braking systems, and structural components for compliance with company standards and DOT specifications.
Test equipment and components to identify performance issues and determine appropriate repairs.
Follow established procedures, protocols, and safety guidelines.
Identify operational improvement opportunities and provide constructive feedback to management.
Share best practices to promote team consistency and efficiency.
Represent Western Express professionally when interacting with drivers, customers, and vendors.
Demonstrate reliability, punctuality, self-motivation, and willingness to learn.