Mobile Service Technician – Electric Commercial Vehicles
About The Position
Velocity Vehicle Group (VVG), a commercial medium- to heavy-duty truck dealership, is hiring a Mobile Service Technician to provide technical support for RIZON electric commercial vehicles. The role supports RIZON dealers, service technicians, and fleet customers through phone, email, and remote diagnostic tools, helping troubleshoot vehicle concerns and resolve service issues. The technician collaborates with Parts, Warranty, Service, Operations, and OEM engineering teams, documents cases and recurring concerns, and assists with dealer onboarding, training, recalls, service bulletins, and product improvements. RIZON provides training in vehicle systems, high-voltage safety awareness, EV fundamentals, diagnostic software and service tools, warranty and service processes, dealer support procedures, and technical documentation. Prior experience with RIZON vehicles, XENTRY, or EV truck platforms is not required. Compensation is $39.00–$42.00 per hour, depending on experience and qualifications.
Requirements
- High school diploma or GED required.
- At least 3 years of experience in vehicle repair, diagnostics, technical support, dealership service operations, or fleet maintenance.
- Basic understanding of vehicle electrical systems and diagnostics.
- Ability to read and interpret wiring diagrams, service manuals, and technical documentation.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently while supporting multiple dealers and customers.
- Proficiency in Microsoft Office applications.
- Ability to lift up to 50 pounds at times.
- Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check.
Nice To Haves
- Technical school education in Automotive, Diesel, Electrical, or Commercial Vehicle Technology.
- Experience working with medium-duty or heavy-duty trucks.
- Experience with commercial vehicles, fleet maintenance, or dealership service operations.
- Experience supporting electric vehicles, hybrid vehicles, or alternative fuel vehicles.
- Familiarity with vehicle diagnostic software and scan tools.
- Experience with warranty administration, service operations, or customer support.
Responsibilities
- Provide technical support to RIZON dealers, service technicians, and fleet customers via phone, email, and remote diagnostic tools.
- Assist with troubleshooting electrical, mechanical, and vehicle system concerns.
- Support dealers and technicians with repair guidance, fault code interpretation, and service procedures.
- Review wiring diagrams, service manuals, and technical documentation to assist with diagnostics.
- Coordinate with Parts, Warranty, Service, and Operations teams to resolve technical issues.
- Document technical cases, resolutions, and recurring product concerns.
- Support dealer onboarding, technical training, and product familiarization activities.
- Assist with recall campaigns, service bulletins, and product improvement initiatives.
- Escalate unresolved issues to OEM engineering and technical support teams when required.
- Participate in RIZON technical training programs and continuously develop EV and commercial vehicle knowledge.
Benefits
- 401k with match
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employer-paid life insurance
- Paid vacation days
- Sick leave
- Employee discounts
- Company events
- Training programs
- Training and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
