Mobile Safety Associate/Driver- Day Shift

AC Disaster Consulting•Town of Martinsburg, NY

13h•$68,640 - $72,800•Onsite

About The Position

The Mobile Safety Associate/Driver supports the safe, respectful, and orderly operation of temporary mobile warming shelters during cold weather events. The role includes maintaining a safe environment, managing lines or crowds, de-escalating conflicts, driving a mobile shelter van, and responding to safety concerns while treating guests with dignity and compassion. This is not a law-enforcement or armed-security role; it emphasizes observation, communication, and coordination with shelter leadership and emergency services as needed. The position is temporary, full-time, onsite, and offers a day-shift designation. A company-provided Sprinter van is used for scheduled routes; drivers are not required to use personal vehicles for job duties. The position is not eligible for benefits. The anticipated schedule is three to four days per week, up to 12 hours per day when activated; schedules may vary, and evening and weekend work may be required. The role requires driving throughout the five boroughs of New York City and willingness to travel and deploy to client sites for extended periods. AC Disaster Consulting provides emergency management services to public and private clients and describes its mission as empowering communities to improve disaster outcomes and build lasting resilience. The position is guided by the company’s values platform.

Requirements

At least 2 years of progressively responsible experience in public safety, emergency response, community outreach, behavioral health, homeless services, law enforcement, fire service, EMS, or a related field.
At least 2 years of experience operating passenger vans or fleet vehicles and maintaining a safe driving record.
At least 2 years of demonstrated experience managing potentially volatile situations, conducting risk assessments, using de-escalation techniques, and engaging respectfully with vulnerable populations in community-based settings.
Valid driver's license and insurance in the applicant's name.
High school diploma or GED.
At least 2 years of experience with de-escalation, conflict resolution, or customer service.
At least 1 year of experience as a Security/Safety Guard.
Ability to remain calm and professional in high-stress situations.
Strong verbal communication, interpersonal, and conflict-resolution skills.
Ability to follow written and verbal procedures.
Understanding of trauma-informed care and de-escalation techniques.
Ability to maintain professionalism and composure in high-stress situations and exercise sound judgment and patience in sensitive situations.
Comfort working in diverse environments with individuals from all backgrounds.
Willingness to work flexible hours and 12-hour shifts, including evenings and weekends when required.
Must be at least 25 years old.
Must be eligible to work in the United States without employer-sponsored visa support; applicants located outside the United States cannot be employed.
Must pass company and applicable client background and reference checks upon offer.
Must be comfortable driving throughout the five boroughs of New York City and willing to travel and deploy to client sites for extended periods.

Nice To Haves

Experience working with homeless, at-risk, or vulnerable populations.
Bachelor's degree in Human Services, Criminal Justice, Emergency Management, Public Health, or a related field.
At least 5 years of experience within an Incident Command System (ICS) environment.
At least 5 years of experience in law enforcement, fire/EMS, military police, emergency management, or hospital security.
Experience with homeless services or shelter operations.
Experience with security, safety monitoring, or site control.
Experience with social services, behavioral health, or crisis response.
Experience with emergency management or disaster response.
Crisis Intervention Team (CIT) certification.
Mental Health First Aid certification.
FEMA ICS 100, 200, or 700 certification.
CPR/AED certification.
First Aid certification.
NARCAN administration certification.
Defensive Driving Certification.
Security or Public Safety certifications.

Responsibilities

Manage guest flow, capacity limits, and line order during loading and offboarding.
Conduct routine walkthroughs of the vehicle interior and immediate exterior area during assigned shifts.
Identify and promptly report safety concerns, hazards, or suspicious activity to operational leadership.
Keep aisles, exits, and emergency equipment clear and accessible.
Use trauma-informed verbal de-escalation techniques to resolve conflicts between guests or between guests and staff.
Intervene early to prevent escalation while maintaining personal safety and respecting guest autonomy.
Reinforce mobile warming station guidelines about behavior, capacity, and safety respectfully.
Request leadership support or emergency assistance when situations exceed the mobile team's capacity.
Respond calmly and appropriately to medical, behavioral, or safety emergencies in the mobile environment.
Contact EMS, fire, or police when required and in accordance with established protocols.
Assist with vehicle-specific emergency procedures, including evacuation or relocation of the mobile warming shelter.
Complete incident reports accurately and promptly following safety or emergency events.
Drive the mobile shelter van and travel between assigned locations.
Perform other related duties as assigned to maintain the safety and integrity of the mobile warming shelter operation.