Mobile Medical Assistant

360care•Jamestown, KY

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers and patient flow, maintains accurate clinical records and charts in electronic medical records (EMR), prepares for visits, and completes visit reporting and charge posting. It also involves caring for and cleaning medical equipment, maintaining medical supplies, and cleaning the service area after visits. The position requires travel up to 100% of the time to and from assigned medical facilities and may involve working irregular hours or under stressful conditions. The Mobile Medical Assistant communicates with patients, family members, providers, facility staff, and management, and helps ensure a positive patient experience. The position requires maintaining confidentiality and following HIPAA, OSHA, PHI, and company compliance requirements. Employment offers are conditional upon successful completion of a background investigation and drug screen. The employer will employ only people legally authorized to work in the United States and is an equal opportunity employer.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completed and passed a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Ability to multitask, attention to detail, and exceptional customer service skills.
Strong knowledge of medical terminology.
Ability to communicate effectively with patients, family members, providers, facility staff, and other staff.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to perform the physical demands of the role, including standing, walking, pushing, stooping, and pushing patients in wheelchairs; lifting requirements depend on the specialty division.
Corrected vision and hearing within a normal range.
Ability to work at times under stressful conditions or irregular hours and tolerate some exposure to communicable diseases or body fluids.
Legal authorization to work in the United States.
Successful completion of a background investigation and drug screen as a condition of an employment offer.

Responsibilities

Assist the doctor in a prompt and courteous manner.
Complete chart preparation for scheduled patients before every visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the EMR during patient visits, ensuring the integrity of documentation.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate with staff to maintain patient flow during facility visits; this may include removing socks and shoes or pushing a wheelchair.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in a medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is working properly by completing preventive maintenance and following manufacturer instructions.
Clean the service area used at the facility before leaving after a visit.
Provide timely responses to patient inquiries and document conversations in the EMR.
Travel to and from assigned medical facilities, as required.
Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.