Mobile Medical Assistant

360care•Somerset, KY

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers during visits and maintains accurate patient records using electronic medical records. It includes travel to and from assigned medical facilities, with travel of up to a 1.5-hour radius and up to 100% of the time. Mileage reimbursement and drive-time pay are provided. The assistant prepares for patient visits, supports patient flow and provider needs, manages supplies and medical equipment, and completes visit and production reports. The position requires effective communication with patients, family members, providers, facility staff, and branch-office staff, as well as adherence to confidentiality, HIPAA, OSHA, PHI, and company compliance requirements. The role may involve working under stressful conditions or irregular hours and exposure to communicable diseases or body fluids.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completed and passed a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask and be detail-oriented.
Ability to perform the physical demands of the position, including standing, walking, pushing, stooping, and pushing patients in wheelchairs.
Corrected vision and hearing within a normal range.
Legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is a condition of any employment offer.

Responsibilities

Assist the doctor in a prompt and courteous manner.
Complete chart preparation for scheduled patients before every visit.
Verify and maintain current, accurate clinical records, charts, and medical history in electronic medical records during patient visits; ensure the integrity of documentation.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff; tasks may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges to the appropriate provider accurately and promptly.
Work in the medical-office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical-supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is working properly by completing preventive maintenance and following manufacturer instructions.
Clean the service area used at the facility before departure.
Provide excellent customer service and help ensure a positive patient experience.
Communicate effectively with patients, family members, providers, facility staff, and other staff.
Respond to patient inquiries promptly and document conversations in the EMR.
Travel to and from assigned medical facilities, as required.
Support and comply with the company compliance program, including completing training and reporting suspected legal or company-policy violations.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.