Mobile Diesel Service Technician / Mechanic

MHC Kenworth•Longview, TX

6d•Onsite

About The Position

Murphy-Hoffman Company, LLC (MHC) is hiring a Mobile Diesel Service Technician / Mechanic to perform heavy-duty truck repairs and maintenance at customer locations. The technician works with general supervision and develops customer relationships to meet labor sales quotas and increase sales to assigned accounts in a designated territory. The role also involves analyzing customer operations to identify opportunities to expand service sales. The technician coordinates repair orders and service scheduling with the Service Manager, Shop Foremen, and Service Advisor; advises customers about necessary and additional service work; documents repairs and time in the MHC business system; and maintains paperwork, expenses, tools, and parts inventory. The position is safety-sensitive and requires safe work practices, care of the assigned company vehicle, and prompt reporting of damage. The technician regularly calls on current and prospective key accounts, promotes maintenance, products, and services, and works toward labor sales objectives. Other duties may be assigned by the supervisor.

Requirements

At least three years of heavy-duty truck repair experience.
A/C, Brake, and DOT Annual Inspector certifications are required.
Self-motivated and able to work with little supervision.
Commitment to customer satisfaction and quality repairs.
Excellent communication skills and a positive can-do attitude.
Possess the tools necessary to perform the position responsibilities.
Class A or B CDL and/or DOT medical card may be required depending on the size of the mobile service vehicle.

Nice To Haves

Engine and Component certifications are a plus.

Responsibilities

Perform routine mechanical repairs and maintenance on heavy-duty truck equipment and related components at customer locations.
Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment.
Coordinate with the Service Advisor to schedule mobile maintenance work.
Advise customers of needed service and suggest additional labor, parts, and body shop sales where appropriate.
Follow safe work practices, use required safety equipment, seek assistance when needed, and maintain the assigned company vehicle.
Immediately report damage to company or customer equipment or property to a supervisor.
Maintain favorable customer relations.
Create and close repair orders in the MHC business system and complete paperwork documenting work performed and time spent.
Control expenses within the approved budget and maintain tooling and parts inventory on the service truck.
Oversee assigned customer accounts in the territory and regularly call on current and prospective key accounts.
Promote preventive maintenance, new products, promotions, and existing services, providing literature as needed.
Achieve labor sales objectives and quotas for assigned accounts.
Perform other duties as assigned by the supervisor.