Mobile Diesel Service Technician / Mechanic

MHC Kenworth•Springdale, AR

About The Position

Murphy-Hoffman Company, LLC (MHC) is hiring a Mobile Diesel Service Technician / Mechanic to perform heavy-duty truck repair and maintenance at customer locations. The role includes developing customer relationships, meeting labor sales quotas, increasing sales to assigned accounts, and identifying opportunities to expand service sales within a designated territory. The technician performs routine mechanical repairs and maintenance on heavy-duty truck equipment and related components with general supervision. The position coordinates repair orders and scheduling with the Service Manager, Shop Foremen, and Service Advisor; advises customers about needed and additional service work; documents repairs and time in the MHC business system; and completes required paperwork. The technician also manages service-truck tools and parts inventory, controls expenses within the approved budget, maintains customer relationships, and regularly calls on current and prospective key accounts. This is a safety-sensitive position. The job requires following safe work procedures, using safety equipment when required, maintaining assigned company vehicles, and promptly reporting damage to company or customer property. Other duties may be assigned by the supervisor.

Requirements

At least three years of heavy-duty truck repair experience.
A/C, Brake, and DOT Annual Inspector certifications are required.
Must be self-motivated and able to work with little supervision.
Commitment to customer satisfaction and performing quality repairs.
Excellent communication skills and a positive can-do attitude.
Must have the tools necessary to perform the position's responsibilities.
Class A or B CDL and/or DOT medical card may be required depending on the size of the mobile service vehicle.

Nice To Haves

Engine and Component certifications are a plus.

Responsibilities

Perform routine mechanical repairs and maintenance on heavy-duty truck equipment and related components with general supervision.
Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment.
Coordinate with the Service Advisor to schedule mobile maintenance work.
Advise customers of needed service work and suggest additional labor, parts, and body shop sales when appropriate.
Follow safe work practices and procedures, use safety equipment when required, seek assistance when necessary, and respond to safety suggestions.
Ensure proper safety, care, and maintenance of assigned company vehicles, and immediately report damage to company or customer equipment or property to a supervisor.
Maintain favorable relationships with customers.
Create and close repair orders in the MHC business system and complete paperwork documenting work performed and time spent.
Control business expenses within the approved expense budget and manage service-truck tooling and parts inventory.
Oversee operations of assigned customers in the territory and regularly call on current and prospective key accounts.
Introduce preventive maintenance, new products, and promotions; reemphasize existing products and services; and provide literature as needed.
Achieve labor sales objectives and quotas for assigned accounts.
Perform other duties as assigned by the supervisor.