Mobile Diesel Service Technician / Mechanic

MHC Kenworth•Hickory, NC

20h

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Mobile Diesel Service Technician / Mechanic. The role performs heavy-duty mechanical truck repair and maintenance at customer locations. The technician also develops customer relationships, analyzes customer operations for service-sales opportunities, and works toward labor-sales quotas for assigned accounts in a designated territory. The position is designated safety-sensitive.

Requirements

At least three years of heavy-duty truck repair experience.
A/C, Brake, and DOT Annual Inspector certifications.
Self-motivation and the ability to work with little supervision.
Commitment to customer satisfaction and quality repairs.
Excellent communication skills and a positive can-do attitude.
Have the tools necessary to perform the position responsibilities.

Nice To Haves

Engine and Component certifications.
Class A or B CDL and/or DOT medical card may be required depending on the size of the mobile service vehicle.

Responsibilities

Perform routine mechanical repairs and maintenance on heavy-duty truck equipment and related components with general supervision.
Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment.
Coordinate with the Service Advisor to schedule mobile maintenance work.
Advise customers of needed service work and suggest additional labor, parts, and body shop sales when appropriate.
Follow safe work practices, use required safety equipment, seek assistance when necessary, and maintain the safety and condition of assigned company vehicles.
Immediately report damage to company or customer equipment or property to a supervisor.
Maintain favorable customer relations.
Create and close repair orders in the MHC business system and complete paperwork documenting work performed and time spent.
Control business expenses within the approved budget and manage tooling and parts inventory on the service truck.
Oversee assigned customer operations in the territory and regularly call on current and prospective key accounts.
Introduce preventive maintenance, new products, and promotions; reinforce existing products and services; and provide literature as necessary.
Achieve labor-sales objectives and quotas for assigned accounts.
Perform other duties assigned by the supervisor.