Mobile Deployment Technician

Wiserhunt • Charlotte, NC

1d • Onsite

About The Position

Mecklenburg County IT Services (ITS) is seeking an Endpoint MDM Deployment Contractor to support the County’s Unified Endpoint Management (UEM) team. The contractor will support the County’s Evergreen Refresh initiative by deploying mobile devices securely and efficiently to County end users. The role also serves as the first line of support for County-issued mobile devices. A drug test is required before starting.

Requirements

• Hands-on experience deploying and configuring mobile devices, including iOS platforms; 3 years required.
• Familiarity with Mobile Device Management (MDM) platforms such as Microsoft Intune, AirWatch, or similar; 3 years required.
• Ability to provide end-user support with strong troubleshooting and problem-resolution skills; 3 years required.
• Strong organizational skills for managing device scheduling, tracking, and handoffs; 3 years required.
• Ability to collaborate in a team environment while providing excellent customer service; 3 years required.
• Strong attention to detail and commitment to IT security practices; 3 years required.

Nice To Haves

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Responsibilities

• Configure and set up mobile devices in alignment with the County’s Evergreen Refresh program.
• Coordinate mobile device deployments to County end users, including scheduling, logistics, and user handoff.
• Receive, process, and track old devices for secure e-cycling and disposal according to County policy.
• Provide first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborate with the Unified Endpoint Management team to support successful device transitions with minimal disruption to County operations.
• Maintain accurate deployment, inventory, and support documentation.
• Follow County IT security standards and best practices during deployment and support activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed