Client - MC - Mobile Deployment Technician

Cynet Systems • Charlotte, NC

1d • Onsite

About The Position

Mecklenburg County IT Services (ITS) is seeking an Endpoint MDM Deployment Contractor to support the County’s Unified Endpoint Management (UEM) team. The contractor will support the County’s Evergreen Refresh initiative by deploying mobile devices securely and efficiently to County end users and serving as a first line of support for County-issued mobile devices. All work must be completed on-site. The maximum rate is $35.00 per hour, and a drug test is required before the candidate starts.

Requirements

• Three years of hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Three years of familiarity with Mobile Device Management (MDM) platforms such as Microsoft Intune, AirWatch, or similar.
• Three years of experience providing effective end-user support, troubleshooting, and problem resolution.
• Three years of strong organizational skills for managing device scheduling, tracking, and handoffs.
• Three years of ability to work collaboratively in a team environment while providing excellent customer service.
• Three years of strong attention to detail and commitment to IT security practices.
• Must complete a drug test before starting.
• Must be available for an in-person interview.

Nice To Haves

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Responsibilities

• Configure and set up mobile devices in alignment with the County’s Evergreen Refresh program.
• Coordinate mobile device deployments to County end users, including scheduling, logistics, and user handoff.
• Receive, process, and track old devices for secure e-cycling and disposal according to County policy.
• Provide first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborate with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
• Maintain accurate deployment, inventory, and support documentation.
• Ensure compliance with County IT security standards and best practices during deployment and support activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed