Mobile Deployment Technician (Onsite)

Serigor • Charlotte, NC

1d • Onsite

About The Position

The Mobile Deployment Technician will work as an Endpoint MDM Deployment Contractor supporting the client’s Unified Endpoint Management (UEM) team and Evergreen Refresh initiative. The role focuses on secure, efficient, and seamless deployment of mobile devices to County end users and serving as a first line of support for County-issued mobile devices.

The position is onsite in Charlotte, North Carolina, for a duration of seven or more months, with a possible extension.

Requirements

• At least 3 years of hands-on experience with mobile device deployment and configuration, including iOS platforms.
• At least 3 years of familiarity with Mobile Device Management (MDM) platforms such as Microsoft Intune, AirWatch, or similar.
• At least 3 years of ability to provide effective end-user support, with strong troubleshooting and problem-resolution skills.
• At least 3 years of strong organizational skills for managing device scheduling, tracking, and handoffs.
• At least 3 years of ability to work collaboratively in a team environment while providing excellent customer service.
• At least 3 years of strong attention to detail and commitment to IT security practices.

Nice To Haves

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Responsibilities

• Configure and set up mobile devices in alignment with the Evergreen Refresh program.
• Coordinate mobile device deployments to County end users, including scheduling, logistics, and user handoff.
• Receive, process, and track old devices for secure e-cycling and disposal according to client policy.
• Provide first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborate with the Unified Endpoint Management team to support successful device transitions with minimal disruption to County operations.
• Maintain accurate deployment, inventory, and support documentation.
• Ensure compliance with client IT security standards and best practices during deployment and support activities.

What This Job Offers

• Education Level: No Education Listed