Mobile Crisis Specialist (M-F 3:30pm- 12am)

Brightli • Independence, MO

17h

About The Position

Join the Crisis Services team as a Mobile Crisis Specialist II, providing support to children, adults, and families experiencing mental health crises. In this mobile, on-call role, you will provide telephone and face-to-face crisis intervention, assess safety and risk, connect people with appropriate resources, and collaborate with community partners to support care in the least restrictive environment. The role calls for an adaptable, self-motivated professional with sound clinical judgment and strong communication skills who can remain calm and make thoughtful decisions in changing situations.

The position is based in Independence, Missouri, in the Crisis Services department. The schedule is Monday through Friday, 3:30 p.m. to 12:00 a.m. The specialist provides mobile crisis coverage, responds to referrals, coordinates care and resources, documents services, and participates in meetings, training, and supervision. Brightli describes its mission as improving client care, sharing resources to reduce the financial burden on community mental health centers, advocating for increased access to mental health and substance-use care, and evolving behavioral health services to better meet client needs. The organization promotes belonging and connection and is an Equal Employment Opportunity Employer. Burrell Behavioral Health is a smoke- and tobacco-free workplace.

Requirements

• Master’s degree in a behavioral health or related field and completion of a practicum, or one year of experience in a behavioral health field.
• Current CPR, First Aid, and CPI certifications.
• Demonstrate competency in crisis intervention, safety and legal issues, and working with law enforcement before release from probationary status.
• Strong knowledge and skills in assessing, triaging, and treating suicidality and providing crisis intervention.
• Effective verbal and written communication, problem-solving, decision-making, clinical judgment, and time-management skills.
• Ability to work independently, take appropriate initiative, follow direction, and accept supervision.
• Ability to establish effective relationships through telephone and face-to-face interactions.
• Adaptability and ability to perform effectively as job demands and crisis situations change.
• Proficiency with computers and electronic medical record systems.
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Ability to perform sedentary work requiring up to 10 pounds of force occasionally and negligible force frequently to move objects, including the human body.
• Ability to complete repetitive hand, finger, and arm movements for typing and writing during the work shift.
• Ability to remain seated for most of the workday, with occasional walking or standing for brief periods.

Responsibilities

• Provide mobile, on-call crisis coverage and consultation to other mobile crisis team members when requested.
• Respond to referrals from the ACI Crisis Line or Crisis Services Leadership and conduct timely telephone or face-to-face crisis assessments.
• Assess suicide and safety risks, coordinate immediate needs, develop safety plans, and connect individuals with appropriate crisis services and community resources.
• Facilitate access to hospitalization when clinically appropriate while helping individuals and families identify care options in the least restrictive environment.
• Collaborate with Crisis Team members, internal programs, law enforcement, emergency medical personnel, and external community partners to coordinate responsive, person-centered care.
• Apply knowledge of signs and symptoms of mental illness in children and adults to support crisis assessment, triage, and intervention.
• Navigate custody, guardianship, and involuntary commitment processes to help individuals and families access appropriate care.
• Maintain timely, accurate documentation for continuity of care and required reporting to DMH, BBH, and other applicable entities.
• Participate in scheduled conference calls, webinars, meetings, training sessions, and individual and group supervision.
• Follow agency, emergency, and corporate compliance policies and procedures.

Benefits

• Employee Assistance Program providing 24/7 counseling, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts for hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• Workplace culture that promotes employee well-being and values individuals.

What This Job Offers

• Job Type: Full-time