Mobile Crisis Specialist (M-F 3:30pm- 12am)

Brightli • Independence, MO

2d

About The Position

The Mobile Crisis Specialist joins the Crisis Services team to support children, adults, and families experiencing mental health crises. In a mobile, on-call role, the specialist provides telephone and face-to-face crisis intervention, assesses safety and risk, connects individuals with appropriate resources, and collaborates with community partners to support care in the least restrictive environment. The position is based in Independence, Missouri, and is scheduled Monday through Friday from 3:30 p.m. to 12:00 a.m.

The role requires an adaptable, self-motivated professional with sound clinical judgment, strong communication skills, and the ability to remain calm and make thoughtful decisions in rapidly changing situations. The specialist maintains accurate documentation, participates in training and supervision, and follows agency, emergency, and corporate compliance policies and procedures.

Requirements

• Master’s degree in a behavioral health or related field and completion of a practicum, or one year of experience in a behavioral health field.
• Current CPR, First Aid, and CPI certifications.
• Demonstrate competency in crisis intervention, safety and legal issues, and working with law enforcement before release from probationary status.
• Strong knowledge and skills in assessing, triaging, and treating suicidality and providing crisis intervention.
• Effective verbal and written communication, problem-solving, decision-making, clinical judgment, and time-management skills.
• Ability to work independently, take appropriate initiative, follow direction, and accept supervision.
• Ability to establish effective relationships through telephone and face-to-face interactions.
• Adaptability and ability to perform effectively as job demands and crisis situations change.
• Proficiency with computers and electronic medical record systems.
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Ability to perform the physical requirements described in the posting, including sedentary work, repetitive hand, finger, and arm movements, and remaining seated for most of the workday.

Responsibilities

• Provide mobile, on-call crisis coverage and consult with other mobile crisis team members when requested.
• Respond to referrals from the ACI Crisis Line or Crisis Services Leadership and conduct timely telephone or face-to-face crisis assessments.
• Assess suicide and safety risks, coordinate immediate needs, develop safety plans, and connect individuals with appropriate crisis services and community resources.
• Facilitate access to hospitalization when clinically appropriate while helping individuals and families identify care options in the least restrictive environment.
• Collaborate with Crisis Team members, internal programs, law enforcement, emergency medical personnel, and external community partners to coordinate responsive, person-centered care.
• Apply knowledge of signs and symptoms of mental illness in children and adults to support crisis assessment, triage, and intervention.
• Navigate custody, guardianship, and involuntary commitment processes to help individuals and families access appropriate care.
• Maintain timely, accurate documentation to support continuity of care and required reporting to DMH, BBH, and other applicable entities.
• Participate in scheduled conference calls, webinars, meetings, training sessions, and individual and group supervision.
• Follow agency, emergency, and corporate compliance policies and procedures.

Benefits

• Employee Assistance Program with 24/7 counseling, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks and attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promoting from within.
• Supportive workplace culture focused on employee well-being, humanity, health, and happiness.

What This Job Offers

• Job Type: Full-time