Mobile Crisis Specialist I

Centerstone•Bradenton, FL

1d•$18 - $26

About The Position

The Mobile Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to people experiencing behavioral health crises. The role supports continuity of care through safety planning, service linkage, and follow-up, and requires accurate, timely documentation that meets organizational, clinical, and regulatory standards. The specialist works as part of a multidisciplinary crisis response team to promote safety, stabilization, and recovery in the community. The position responds to crisis calls and conducts rapid assessments, including evaluations of safety risks and immediate support needs. It uses evidence-based de-escalation, develops practical safety plans, determines appropriate levels of care, and coordinates referrals and responses with community partners. The specialist also completes documentation and follow-up, collaborates with internal teams and external organizations, and participates in supervision, consultation, meetings, and training.

Requirements

Bachelor’s degree in Social Work, Counseling, Psychology, or a related behavioral health field is required; four years of relevant experience may substitute for the bachelor’s requirement upon approval.
Valid driver’s license and ability to drive to community assessments.
Strong verbal de-escalation and active listening skills in high-stress situations.
Ability to rapidly assess and make clinical decisions in dynamic, unpredictable environments.
Ability to build rapport quickly with people in acute emotional distress.
Ability to maintain composure, sound judgment, and professionalism during high-intensity situations.
Ability to work independently and effectively as part of a multidisciplinary team.
Knowledge of local behavioral health systems, resources, and the crisis continuum of care.

Nice To Haves

Master’s degree preferred.
Experience with community-based service delivery and interdisciplinary collaboration preferred.

Responsibilities

Respond to behavioral health crisis calls in the community, by phone, or via telehealth, providing timely, trauma-informed crisis intervention and stabilization.
Conduct rapid, comprehensive assessments, including evaluation of safety risk, suicide or homicide risk, and immediate support needs.
Use evidence-based de-escalation strategies to stabilize people experiencing acute psychiatric or emotional distress.
Develop immediate, practical safety plans with individuals, incorporating natural supports and community resources.
Determine the appropriate level of care and facilitate referrals to the least restrictive, clinically appropriate services.
Coordinate with law enforcement, emergency departments, 911/EMS, and other first responders when clinically indicated.
Complete accurate and timely documentation of assessments, interventions, disposition decisions, and follow-up plans.
Provide assigned follow-up outreach to support stabilization, service engagement, and reduction of future crisis episodes.
Collaborate with internal teams and external partners, including behavioral health providers, hospitals, schools, and community organizations.
Maintain professional, culturally responsive, and person-centered interactions with individuals, families, and community stakeholders.
Participate in team meetings, clinical supervision, case consultation, required training, and ongoing competency development.
Follow organizational policies, performance standards, and regulatory requirements while exercising sound clinical judgment in high-pressure situations.