Mobile Case Manager, Beals St

Pine Street Inn•Brookline, MA

3d•Onsite

About The Position

The Mobile Case Manager provides comprehensive, intensive case management to chronically homeless individuals living in housing who have histories of substance abuse and mental illness. Using the Housing First model, the role supports long-term housing stability and efforts to end homelessness in Boston. The position is part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug or alcohol addiction, and other significant health challenges. The work uses harm-reduction and trauma-informed approaches, including Stages of Change Theory and Motivational Interviewing techniques. The Mobile Case Manager manages a specific caseload and collaborates with other Pine Street Inn Supportive Housing staff on program-wide efforts to stabilize tenants and promote individual growth. The position is based at 51–57 Beals Street in Brookline and Mission Hill sites and is 100% onsite. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. Pay is $23.48–$26.30 per hour, depending on relevant experience and skill set.

Requirements

High school diploma or GED.
Strong written communication skills.
Computer proficiency in Microsoft Office products.
Clear commitment to the population served and ability to work as part of a team.
Commitment to learning and using harm-reduction and motivational interviewing skills to promote improved behavioral health among tenants.
Ability to set limits fairly and consistently while maintaining appropriate boundaries.
Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations.
Excellent organizational, communication, and interpersonal skills, including the ability to balance competing demands.
Experience working as part of a team.

Nice To Haves

Undergraduate degree in a related field, such as social work, psychology, education, or nursing.
Bilingual Spanish/English.
Experience working with chronically homeless individuals in Housing First programs.
Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, or other complex disorders.
Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, or criminal and civil justice system involvement.
Knowledge of government benefits systems and Boston-area service providers.
Experience with HMIS.

Responsibilities

Provide comprehensive, intensive case management support to tenants.
Use Housing First, harm-reduction, and trauma-informed approaches, including Stages of Change Theory and Motivational Interviewing techniques.
Manage a specific caseload of tenants and collaborate with supportive housing staff on program-wide stabilization and tenant-growth efforts.
Assist tenants with required program documentation.
Help tenants obtain benefits, healthcare, educational opportunities, employment opportunities, and legal aid.
Support tenants’ activities of daily living skills and develop individual service plans with tenants.
Maintain necessary documentation.
Monitor and report apartment maintenance needs.
Support timely collection of program fees from tenants.
Respond appropriately to crisis situations.