Mobile Case Manager, Beals St
About The Position
The Mobile Case Manager provides comprehensive, intensive case management to chronically homeless individuals living in housing, using the Housing First model to promote long-term housing stability and end homelessness in Boston. The position is part of an intensive case management team supporting tenants who may be experiencing untreated mental illness, active substance use, or other significant health challenges. The role uses harm-reduction and trauma-informed approaches, including Stages of Change Theory and Motivational Interviewing. The case manager maintains a specific caseload and collaborates with other supportive housing staff on program-wide efforts to stabilize tenants and support their individual growth. Duties include helping tenants complete required program documentation and obtain benefits, healthcare, education, employment, and legal aid; supporting activities of daily living and developing individual service plans; maintaining required records; monitoring and reporting apartment maintenance needs; and supporting timely collection of tenant program fees. This is a 40-hour-per-week, on-site position at 51–57 Beals Street in Brookline and Mission Hill sites, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Pay is $23.48–$26.30 per hour, depending on relevant experience and skill set.
Requirements
- High school diploma or GED.
- Strong written communication skills.
- Computer proficiency with Microsoft Office products.
- Clear commitment to the population served and ability to work as part of a team.
- Commitment to learning and using harm-reduction and motivational interviewing skills to promote improved behavioral health among tenants.
- Ability to set limits fairly and consistently while maintaining appropriate boundaries.
- Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations.
- Excellent organizational, communication, and interpersonal skills, including the ability to balance competing demands.
- Experience working as part of a team.
Nice To Haves
- Undergraduate degree in a related field, such as social work, psychology, education, or nursing.
- Spanish/English bilingual ability.
- Experience working with chronically homeless individuals in Housing First programs.
- Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, or other complex disorders.
- Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, or criminal and civil justice system involvement.
- Knowledge of government benefits systems and Boston-area service providers.
- Experience with HMIS.
Responsibilities
- Provide comprehensive, intensive case management to a caseload of tenants using the Housing First model.
- Use harm-reduction and trauma-informed approaches, including Stages of Change Theory and Motivational Interviewing.
- Collaborate with supportive housing staff on program-wide tenant stabilization and individual growth efforts.
- Assist tenants with required program documentation.
- Assist tenants in obtaining benefits, healthcare, educational opportunities, employment opportunities, and legal aid.
- Support tenants in developing activities of daily living skills.
- Develop individual service plans with tenants and maintain necessary documentation.
- Monitor and report apartment maintenance needs.
- Support timely collection of program fees from tenants.
- Respond appropriately to crisis situations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
