Mobile Associate, Store-in-Store - Retail Sales
About The Position
The Mobile Associate works inside a warehouse or club kiosk, representing T-Mobile in a high-traffic retail setting. The role focuses on creating outstanding customer experiences by educating customers, demonstrating products, recommending solutions, and explaining the value of T-Mobile’s warehouse and club member benefits. Associates use digital tools and product knowledge to help customers stay connected as technology and customer needs evolve. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills include product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, customer-needs identification, communication, relationship building, customer education, sales, customer communications, and customer satisfaction management.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and support store operations.
- Provide friendly, personalized service by building rapport, trust, and loyalty and adapting to each customer’s pace.
- Attract potential customers to drive sales activity at the assigned location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Identify customer needs and recommend appropriate solutions to meet or exceed customer expectations.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
