Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Tomball, TX

3d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, engaging customers in a high-traffic retail setting. They educate customers, demonstrate products, and recommend solutions as technology and customer needs evolve. The role emphasizes creating outstanding customer experiences, building trust and loyalty, and helping customers stay connected. Employees complete training on the store-in-store experience, products, processes, systems, and reference resources. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $18.00, plus $5.00 per hour training pay during the training period. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
Continue learning and improving skills, including through practice, knowledge sharing, and store operations.
Provide friendly, personal customer service by matching the customer's pace and building rapport, trust, and loyalty.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.