Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA • Erie, PA

3d

About The Position

Mobile Associates, Store-in-Store work within National Sales partner locations as part of T-Mobile’s Retail Team. They bring the T-Mobile brand to life by engaging customers in busy retail environments, creating excitement around products and services, and building customer relationships through meaningful interactions. The role focuses on identifying customer needs, educating and demonstrating solutions, recommending wireless products and services, and helping customers learn to use digital self-service tools and the T-Mobile app.

Associates work toward sales, customer experience, and quality-of-sale targets while completing training on T-Mobile’s in-store experience, products, processes, systems, and resources. The role also includes partnering with nearby stores and leaders to support customer onboarding, device support, and account servicing, as well as kiosk operations and security procedures. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Customer-focused, with the ability to balance customer experience and performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

• Retail environment experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
• Meet sales performance targets, customer experience expectations, and quality-of-sale metrics.
• Complete training on the in-store experience, products, processes, systems, and reference resources; continuously develop skills.
• Review personal results, current promotions, and Hub updates to remain customer-ready.
• Partner with nearby store locations to fully onboard customers and coordinate customer support.
• Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty by providing friendly, customer-focused service and exceeding customer expectations.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.

Benefits

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental, and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts for eligible employees
• Pet insurance for eligible employees
• Commuter and transit programs for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED