Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates work inside a warehouse or club kiosk, representing T-Mobile in a high-traffic retail environment. They engage customers, educate and demonstrate products and services, and recommend solutions that help customers stay connected. The role involves learning T-Mobile’s store-in-store experience, products, processes, systems, and reference resources, while practicing skills, sharing knowledge, and participating in store operations. Associates focus on creating excellent customer experiences, building rapport and trust, and supporting sales through customer follow-up, referrals, and relationships with new and existing customers. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Continuously develop skills and participate in skills practice, knowledge sharing, and store operations.
- Provide friendly, personal customer service, build rapport, trust, and loyalty, and exceed customer expectations.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant and employee stock purchase plan.
- 401(k).
- Free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Hourly training pay of $5.00 during on-the-job training in the first 90 days.
- After training, eligibility for an annualized incentive target of $18,000 per year; actual incentives vary based on performance and full-time status.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
