Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Santa Clarita, CA

12d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions while showcasing the value of T-Mobile’s warehouse and club member benefits. The role emphasizes creating positive customer experiences, building trust and loyalty, and helping customers stay connected.

Associates complete training in the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The hourly base pay is $19.50, with $5.00 per hour training pay during training. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

The role is located in a warehouse or club kiosk retail environment. No travel is required. The position is not DOT-regulated or safety-sensitive. Applicants must be at least 18 years old and legally authorized to work in the United States.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Relationship-building skills.
• Customer education skills.
• Sales skills.
• Customer communication skills.
• Customer satisfaction management skills.
• Product knowledge.
• Leadership skills.
• Customer referral skills.
• Sales prospecting skills.
• Sales techniques.
• Consultative selling skills.
• Customer service skills.
• Customer engagement skills.
• Coaching skills.
• Customer needs identification skills.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations while continually improving customer service skills.
• Provide friendly, personalized customer service by matching the pace of customers and establishing rapport, trust, and loyalty.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Identify customer needs and use consultative selling and sales techniques to recommend solutions.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED