Mobile Associate, Store-in Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company at a warehouse or club kiosk, providing customer service and sales in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile's warehouse and club member benefits. Associates use digital tools and communicate with customers to understand their needs and deliver an engaging experience. During the first 90 days, they receive on-the-job training; after completing it, they promote to the Mobile Expert role. The position pays a base rate of $18.00 per hour, plus $5.00 per hour in training pay during the first 90 days. After training, employees are eligible for an annualized incentive target of $18,000, which varies with performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. T-Mobile describes its culture as focused on customer and employee experiences, ongoing learning, and career growth. The company is an Equal Opportunity Employer and provides a contact for applicants who need reasonable accommodation during the application or interview process.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Communication skills.
- Relationship-building skills.
- Customer education skills.
- Sales skills.
- Customer communication skills.
- Customer satisfaction management skills.
- Product knowledge.
- Leadership skills.
- Customer referral skills.
- Sales prospecting skills.
- Sales techniques.
- Consultative selling skills.
- Customer service skills.
- Customer engagement skills.
- Coaching skills.
- Customer needs identification skills.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile's warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, personalized service, build rapport and trust, and exceed customer expectations.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
