Mobile Associate, Store-In-Store-Retail Sales

T-Mobile•Norman, OK

21d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand inside National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role uses solution-based selling and digital self-service tools to recommend wireless solutions, support customer onboarding, and help customers use the T-Mobile app. Associates are expected to meet sales and quality targets while delivering excellent customer experiences. The position includes completing training on the in-store experience, products, processes, and systems; staying current on promotions and updates; practicing and sharing skills; and supporting store operations, including opening and closing procedures. Associates work with nearby store teams and leaders to support customers with account setup, device support, and account servicing. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Passion for customer satisfaction and ability to balance the customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and clear communication to explain T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to use self-service options, including the T-Mobile app.
Complete required training and stay informed about products, processes, promotions, personal results, and updates.
Practice and share skills, support store operations, and perform opening and closing procedures.
Carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Partner with nearby store locations, leaders, and teams to support account setup, device support, account servicing, and the customer experience.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.