Mobile Associate, Store-in-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, delivering customer experiences in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions as technology and customer needs evolve. The role focuses on helping customers stay connected and showcasing the value of T-Mobile's warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They practice and share skills, learn continuously, and contribute to store operations. After completing on-the-job training within the first 90 days, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays an hourly base rate of $18, plus $5 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives; actual incentives vary by performance and full-time status.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources; practice skills and share knowledge.
- Provide friendly, exceptional customer service, build rapport, trust, and loyalty, and exceed customer expectations.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Participate in store operations and continuously develop product and customer service skills.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
