Mobile Associate, Store in Store - Retail Sales

T-Mobile USA • Saint Louis, MO

18d • Onsite

About The Position

Mobile Associates, Store-in-Store, work as part of T-Mobile’s Retail Team within National Sales partner locations. They represent the T-Mobile brand in high-traffic retail environments, engaging customers, building relationships, identifying needs, and educating customers about wireless products and services. They use solution-based selling and digital self-service tools to recommend suitable solutions, demonstrate the value of T-Mobile offerings, and help customers use the T-Mobile app and other self-service resources.

During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position also involves collaborating with nearby store teams, learning and sharing best practices, supporting store operations, and following opening and closing procedures. Associates may carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to their manager.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer satisfaction and customer advocacy, with the ability to connect authentically with customers.
• Ability to balance customer experience with performance goals.
• Desire to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Engage proactively with a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile solutions.
• Leverage digital self-service tools during customer interactions and onboarding.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand how to use the T-Mobile app and self-serve for wireless needs.
• Complete training on the in-store experience, products, processes, skills, systems, and reference resources.
• Review personal results, promotions, and Hub updates to remain customer-ready.
• Continuously learn and improve skills to provide a strong customer experience.
• Partner with nearby store locations to fully onboard customers.
• Practice skills, share knowledge, and perform store operations and opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty while providing exceptional customer service and working to exceed customer expectations.
• Proactively contact potential customers, follow up, capture referrals, manage Be Back processes, and build customer relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• On-the-job training pay of $5.00 per hour during the first 90 days.
• Eligible for an annualized incentive target of $18,000 per year after training, with actual incentives varying based on performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Full- and part-time employees have access to the same benefits when eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED