Mobile Associate, Store in Store - Retail Sales

T-Mobile•Phoenix, AZ

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They create energy and excitement around T-Mobile products and services, engaging customers in a high-traffic retail environment. The role focuses on building customer relationships, identifying needs, educating customers, demonstrating solutions, and recommending wireless products and services. Associates are expected to meet sales and quality-of-sale targets while providing exceptional customer experiences. The position also involves completing training on the in-store experience, products, processes, and systems; staying informed about results, promotions, and updates; and working with nearby stores and teams to support customer onboarding, device assistance, and account servicing. Associates carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to their manager. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Coaching skills.
Communication skills.
Consultative selling skills.
Customer communication and education skills.
Customer engagement and needs-identification skills.
Customer referral and satisfaction-management skills.
Customer service skills.
Leadership skills.
Product knowledge.
Relationship-building skills.
Sales, prospecting, and sales technique skills.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Educate customers about T-Mobile solutions and demonstrate the value of products and services.
Identify customer needs and use solution-based selling techniques to recommend wireless solutions.
Guide customers through onboarding, including helping them understand how to self-serve and use the T-Mobile app.
Complete training on the in-store experience, new skills, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
Proactively contact potential customers to drive sales, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
Partner with nearby store locations to properly onboard customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days.
Annualized incentive target of $18,000 after completing training and promoting to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.