Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Tempe, AZ

18d•Onsite

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the brand in National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate customers by demonstrating and recommending T-Mobile products and services. The role focuses on sales performance, exceptional customer experiences, and quality-of-sale metrics. Associates use digital tools and self-service resources throughout customer interactions and onboarding, including helping customers learn to use the T-Mobile app. They complete training on the in-store experience, products, processes, and systems; review results and updates to stay customer-ready; and continually develop their skills. The position also includes collaborating with nearby store teams, supporting store operations and opening and closing procedures, and securing kiosk cabinets and assets. After the first 90 days of on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Passion for customer satisfaction and customer advocacy, with the ability to connect naturally and engagingly with customers.
Ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and demonstrate the value of T-Mobile solutions.
Leverage digital self-service tools during customer interactions and onboarding, including helping customers understand and use the T-Mobile app.
Identify customer needs and use solution-based selling to demonstrate and recommend wireless products and services.
Deliver exceptional customer service and meet sales, customer experience, and quality-of-sale goals.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources.
Review personal results, promotions, and Hub updates to remain customer-ready, and continuously improve skills.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, opening, and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience.