Mobile Associate, Store-in-Store, Retail Sales

T-Mobile•Freehold, NJ

25d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on relationship-building, solution-based selling, excellent customer experiences, sales performance, and quality-of-sale metrics. Associates use digital self-service tools and the T-Mobile app to help customers manage wireless needs and complete onboarding. They complete training on the in-store experience, products, processes, systems, and reference resources, and keep up to date on results and promotions. They also work with nearby stores and teams to support onboarding, account setup, device support, and account servicing. The role includes store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets to a manager. Associates may perform price overrides for National Retail specialty offers. The position pays a $19.50 hourly base rate, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and understand how to use the T-Mobile app and self-service tools for their wireless needs.
Complete training and continuously develop knowledge of the in-store experience, products, processes, systems, and reference resources.
Review personal results, promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations to support customer onboarding.
Practice skills, share knowledge, and perform store operations, opening, and closing procedures.
Carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, customer-focused service and exceeding customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.