Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA • Cedar Rapids, IA

19d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. Associates are expected to meet sales and quality-of-sale targets while delivering exceptional customer experiences and helping customers understand how to use self-service tools and the T-Mobile app.

The role includes completing training on T-Mobile’s in-store experience, products, processes, systems, and reference resources; reviewing personal results and promotions to remain customer-ready; and continually developing product and service knowledge. Associates work with nearby store locations and their leadership and teams to support customer onboarding, device support, and account servicing. Store operations include practicing and sharing skills, opening and closing procedures, carrying kiosk cabinet keys, securing kiosk assets, and reporting lost keys or assets to a manager. Associates may proactively contact prospective and existing customers, follow up, capture referrals, manage Be Back processes, and perform price overrides for specialty National Retail offers.

The position requires a high school diploma or GED. Six months of customer service and/or sales experience is preferred, with retail experience preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The hourly base pay is $18.00, with $5.00 per hour training pay during on-the-job training in the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Educate customers and demonstrate the value of T-Mobile products and services.
• Use digital self-service tools during customer interactions and onboarding.
• Identify customer needs and use solution-based selling to recommend wireless products and services.
• Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
• Complete training on the in-store experience, products, processes, systems, and reference resources.
• Review personal results, current promotions, and Hub updates to remain customer-ready.
• Continuously develop skills and knowledge to improve customer experiences.
• Partner with nearby store locations to fully onboard customers.
• Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty while providing exceptional customer service and exceeding customer expectations.
• Proactively reach out to potential customers to drive sales activity.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support customer account setup, device support, and account servicing.
• Meet sales performance targets and quality-of-sale metrics.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED