Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company in a warehouse or club kiosk, engaging customers in a busy retail environment. They use digital tools and product knowledge to educate customers, demonstrate offerings, recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The role focuses on creating positive customer experiences, building rapport and trust, and helping customers stay connected. Associates complete training on the Store-in-Store experience, products, processes, systems, and reference resources. They practice skills, share knowledge, support store operations, and continue developing their capabilities. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary according to performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant. The hourly base pay is $20.50, plus $5.00 per hour in training pay. The position is based in a warehouse or club kiosk setting. Travel is not required, and the position is not DOT-regulated or safety-sensitive.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, customer needs identification, communication, relationship building, customer education, sales, customer communications, and customer satisfaction management.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase warehouse or club member benefits.
- Complete training on the Store-in-Store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, exceptional customer service and exceed customer expectations.
- Build rapport, trust, and loyalty by matching the pace of customers and connecting with them personally.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
