Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Houston, TX

5d•Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent the company at a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They use digital tools, product knowledge, and effective communication to educate customers, demonstrate and recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The role involves ongoing training and skills development, as well as practicing skills, sharing knowledge, and supporting store operations. Associates provide friendly, personalized service by matching customers’ pace, building rapport and trust, and working to exceed expectations. They attract potential customers, drive sales activity, follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers. The position offers an $18.00 hourly base rate plus $5.00 per hour training pay during on-the-job training in the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
Continuously learn and improve skills to provide excellent customer experiences.
Practice skills, share knowledge, and support store operations.
Build rapport, trust, and loyalty by providing friendly, personalized service and exceeding customer expectations.
Attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.